Back in August 2014 Warmer Energy Services won a tender to deliver trail-blazing energy efficient installations with social housing partners, through a British and Japanese Government initiative (NEDO). The project has and will see the delivery of Japanese cutting-edge technologies including heat pumps and ICT systems that will help to transform energy usage in the UK, and will demonstrate the use of technologies and systems that will contribute to the UK’s transition to a low carbon society. The partnership includes Daikin and Hitachi who are supplying the Air Source Heat Pumps and monitoring equipment respectively, with a strong emphasis on digital inclusion and reducing energy bills for the tenants of the Housing Associations involved.

August 2016 saw the commencement of a phase of installations at sheltered living schemes –  Thorburn and Winster Houses in Wigan – alongside Wigan and Leigh Housing Association. The residents in the properties are elderly and/or vulnerable so the whole process from tenant engagement through to installation, had to be treated with care and consideration.  The works on this project can be fairly disruptive for residents so it was essential that they were kept up-to-date throughout the project.

peoplePam Vickers was assigned to the project; she’s one of our best Tenant Liaison Officers and also has a Domestic Energy Assessor qualification, required for EPCs to be provided for each property.   She proved to be much more valuable to the residents of Thorburn & Winster. Pam took the time to fully explain the installs to the residents, helping them get their properties ready for works to commence and also answered any questions and queries that came up. She even helped one of the residents celebrate his birthday with a cake and gathered some of the Warmer Energy engineers to sing ‘Happy Birthday’!

Pam said, “I really enjoyed my time at Winster & Thorburn and it was an honour to meet all of the lovely residents who made me feel very welcome. I’d like to thank everyone for my flowers and chocolates and must thank Warmer for giving me the opportunity to work on such a great project”.

Trevor Smith, Group Manager for of Wigan and Leigh Homes said,

“I am extremely pleased with how the Warmer Energy team completed the disruptive heating replacement works to tenanted flats in Winster House. Tenant Liaison Officer for Warmer Energy, Pam Vickers, obviously went the extra mile to ensure residents’ needs were met as a number of tenants showed their appreciation by purchasing small gifts for Pam, by way of a thank you for all her efforts and support during the project. Tenants can now look forward to more controllable and less costly heating as winter approaches”.

Another successful project completed for Warmer Energy Services and much appreciation goes to Pam Vickers who went above and beyond on behalf of the company.