In September 2017, Warmer Energy Services were awarded a commercial heating contract with Yorkshire Housing via the Fusion 21 framework. This consists of commercial heating and plant room refurbishments at over 35 sites over the next four years.
The first phase of the contract consisted of five sites: –
Branwell Lodge, Cunliffe Villas, Oak Avenue, Sherwood Court and Roomfield Court.
Replacement of boiler plant and equipment at 5 residential schemes: This was a “Design and Build” contract therefore it was the responsibility of Warmer Energy Services to decide on heating systems to be installed from a generic scope. All schemes required the removal and replacement of existing pipework and insulation, provision of water treatment (chemical dosing) systems to the primary boiler pipework, installation of new pumps, all associated power and control wiring, erection and installation of twin wall stainless steel flue for the newly installed condensing boilers.
Vulnerable residents occupying the building: Given the nature of the vulnerable and elderly residents on this scheme we undertook full resident liaison activities as residents were in situ while works were undertaken. Our Site Manager was on site to address the needs of customers. All staff had enhanced DBS checks. We worked closely with the scheme manager to undertake thorough resident profiling to fully understand the specific needs of residents and tailor our programme around building users’ needs, communal activities and visiting hours.
To maximise resident engagement we held an initial coffee morning to introduce our teams, explain the works and answer any questions they had. In the main entrance to the building and residents lounge we erected notice boards showing a pictorial Family Tree of site workers, a copy of the programme, information and contact details.
Design and logistic issues: We had to undertake significant work to communal areas including pipework and Thermostatic Radiator Valves (TRV’s). To minimise health and safety risks we phased communal works and isolated communal areas wherever possible to minimise trip hazards etc. and we asked the warden to patrol the corridor, advising residents of trip hazards and providing assistance where required.
System downtime: To ensure residents had a continuous supply of heating and hot water we were required to provide a temporary boiler solution. To drive efficiency we identified that we were able to convert one of the existing boilers due to be removed as a temporary boiler, by repositioning it as the new installations were being completed. This saved £3,000 in costs as we nullified the requirement to source a temporary boiler using our cost saving solution. For other schemes we utilised our own temporary boiler solution therefore saving on cost and ensuring there was no delay.
Critical success factors: To date, we have completed all 5 schemes on time and on budget. This has led to us being awarded a measured term contract for the design and build of all Yorkshire Housing Commercial Heating upgrades over the next 4 years.